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Last year the corporate world was shattered by more scandals. No scandal was
bigger than the one that engulfed telecommunications firm WorldCom. Less than
a year after the company's massive accounting fraud came to light however, WorldCom
no longer exists as we know it. Last week the company announced that it would
be called MCI and the WorldCom brand was retired.
MCI is, of course, an old brand. The brand has existed since the mid-'60s and
continued to exist after the company merged with WorldCom in the late '90s. But
the MCI brand was used solely for marketing products aimed at consumers, not businesses,
which is WorldCom's bread and butter. Nonetheless, the MCI name graces the arena
in Washington, D.C. and serves as the title sponsor of a professional golf tournament,
so it has been used for large-scale branding purposes. WorldCom's rebranding makes
total sense, but the choice of names may be a bad decision. WorldCom is a dead
brand, that's obvious. The MCI brand remained relatively untarnished during the
scandal process because the problems at WorldCom were never directly traced backed
to the MCI unit. But with the rebranding, the scandal now focuses on a company
called "MCI, formerly known as WorldCom," and the scandal isn't over
yet.
WorldCom
should change its name, but not yet. The scandal is not over and the company will
be in the spotlight for at least the rest of the year. Its business is not suffering
because of its name and business is actually picking up thanks to the ludicrous
intricacies of the bankruptcy process (don't ask, but the best thing that ever
happened to the company is bankruptcy). The MCI brand, while at one-time revered,
has lost its luster and doesn't even make sense anymore. What exactly does Microwave
Communications Incorporated mean in this day and age?
Time will tell whether or not WorldCom's branding will be successful, but there
are two recent rebranding efforts worth looking at that helped forge new futures
for tarnished companies. And least we forget, the brand itself is as important
as any component of the company because the brand encompasses every aspect, good
and bad, of the company and the brand is ultimately what you're pitching.
Valujet Becomes AirTran
In May 1996 a Valujet aircraft crashed in the Everglades killing over 100 passengers
and crew and creating the worst kind of public relations disaster imaginable.
Valujet was already under scrutiny due to a number of questionable incidents involving
its planes and the low-cost airline was generally perceived to be a cheap, but
dangerous carrier. A year later, Valujet shed its name and became AirTran. Since
then the company has regained its foothold as a low-cost carrier and memories
of the crash have faded in the public marketplace. But Valujet's rebranding was
more than just a name change, it was an attitude adjustment.
The company fired numerous executives and rededicated itself to safety. As
evidence, after the Sept. 11 terrorist attacks, AirTran was the first airline
to complete installation of reinforced cockpit doors in all of its aircraft. The
rededication to safety was necessary for the airline to stay in business and the
firing of executives who allowed problems to persist was just basic business sense.
The new brand, AirTran, remains largely untarnished by its predecessors problems.
By all accounts, the airline is successful and safe, and offers an alternative
to major airlines. However, had the company simply changed its name, and done
nothing else, it didn't matter what you called the airline, it was still going
to be the one that had a terrible plane crash that left dozens of families without
sons, daughters, husbands, wives, brothers and sisters.
Voicestream Becomes T-Mobile
Wireless carrier Voicestream had a problem; the buzz on the company was that
it's low prices went hand-in-hand with bad reception, dropped calls and bad customer
service. Voicestream's ads were well-recognized thanks to pitchperson Jamie Lee
Curtis, but the consumer buzz on the company was not good. After Deutsche Telekom
bought Voicestream, a global rebranding strategy was incorporated at DT's wireless
carrier. Voicestream was lucky. 
The carrier's name was changed, with little fanfare, to T-Mobile and a new
advertising campaign featuring Catherine Zeta Jones was launched. Although many
people in the telecom community felt that Voicestream was just beginning to get
the consumer recognition necessary to compete with the Sprint's and Verizon's
of the world,
Voicestream retailers had a different story.
Voicestream's rebranding has been successful thus far and the company's ownership
change allowed it to turn a corner. The T-Mobile brand, with a fresh Oscar winner
hyping its product, has made most people forget that Voicestream ever existed.
About the Author:
Ben Silverman is a business columnist for The New York Post and the publisher
of the soon-to-be-relaunched DotcomScoop.com. This article is from PR Fuel, a
free weekly newsletter on public relations produced by eReleases (http://www.ereleases.com),
the leader in press release services for small businesses. Archived articles can
be found online at: http://www.Ereleases.com/pr/prfuel.html
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